Hannabella could not believe when she was told she 'wasn't dressed appropriately for their dress code policy.' The customer was later asked to leave the restaurant. "I'm feeling kind of discriminated due to other members of the public in the restaurant dressed similarly or more casual than myself."
Hannabella Parker was turned away from a Miller & Carter Steakhouse in Weston-super-Mare, Somerset, after being told she was in breach of its dress code. The upset customer later told how she was surprised after driving to another Miller & Carter restaurant 20 minutes away in Cribbs Causeway, Gloucestershire where she dined without any issues.
Ms. Parker tried to dine in the Weston-super-Mare location on Tuesday 3 March, but was taken to one side and told she 'wasn't dressed appropriately for their dress code policy' before being asked to leave, something she says made her very embarrassed.
She said: "I've been in there dressed up, dressed down, even more, dressed down than today's attire. I'm feeling kind of discriminated due to other members of the public in the restaurant dressed similarly or more casual than myself."
"[I traveled] 20 minutes up the motorway to another Miller & Carter at Cribbs Causeway to walk straight through the doors, table for two, eaten our food, nothing to be said about clothing in and out, enjoyed our food with a good/fast efficient service. Drove back to Weston to show the manager my receipt to ask what her problem was that she felt the need to discriminate against me? She wasn't interested in what I had to say as she stood in her 'empty' restaurant," she added.
"Refusing to give your service on behalf of the restaurant because I wasn't dressed how you would call smart casual. I didn't realize I needed to get my suit out to come in for lunch on a Tuesday afternoon."
Two years ago, another Miller & Carter customer in Wales was reminded of the restaurant's dress code when he turned up to eat in an LA Lakers jersey and shorts, but the restaurant let him eat there because it wasn't very busy. Responding to the incident with Ms. Parker, a spokesperson for the restaurant said: "We do have a smart-casual dress code in place at our steakhouses and what adheres to the dress code is down to the discretion of the restaurant's manager."
"We're sorry for any upset this may have caused."
Hannabella was upset by the service and the lack of respect that the restaurant had provided. "Wonder why things close down and Weston doesn't have the business anymore? Well, here's one of the proofs. Learn some good customer service and treat people with respect, it's really not difficult," she expressed.