Customer Gets Furious On Receiving Only 12 Masks After He’d Ordered A Dozen!

If a person isn't sure about what dozen means, I wonder what he did when instructed to add a dozen of eggs…??

I’m pretty sure many of you must have been made familiar with the term “dozen” in your junior school… I still remember how my math teacher helped me learn the concept that dozen mean a noun, determiner. That is, ‘a group or set of twelve’. And so ‘half a dozen’ means six, and ‘three dozen’ means 36. I hope you are still with me??

So in short, comprehending the meaning of dozen isn’t such a difficult task, but sadly, 12 things in a dozen don’t right to some people!
Zada McCray, who runs an art and crafts store in Minnesota, US, came across one of these people after they ordered a dozen custom facemasks for a baby shower.

As talked above, according to what we’ve been told, she sent 12 masks to the customer along with a bill of $60 for the dozen, with each mask costing $5.
Soon she received an email with the following subject: ‘Wrong mask order’.
Zada was confused as she didn’t remember sending any wrong orders to the customers. Anyhow, Zada opened the mail and she was astonished!

Zada didn’t hesitate to share the screenshot of the email on Twitter, which read:
Hello. I ordered a dozen custom masks from you. However, you only sent me 12! I really needed them all. I would like a refund please and I will no longer support your business. I try to support black own business but you guys continue to rip people off.

It might sound fake, but the customer actually claimed that dozen meant 20!
Evidently, poor lady wasn’t familiar with the meaning of “dozen”.

Zada didn’t lose her cool, she remained courteous with the customer and even apologized for not being able to satisfy her. Zada further explained it to her, ‘A dozen equals 12. If you needed more than a dozen I am more than happy to make the correct amount you need.’
The shop owner explained she couldn’t offer a refund as the order was not incorrect, but she was willing to provide the remaining masks needed and offered a $5 coupon.

Unfortunately, the customer refused to accept they were in the wrong and bluntly responded: ‘I’m not interested.’
The customer explained that the event was now over, and that they’d ‘never heard’ of a dozen meaning 12.
The customer also shared her understanding of the term “dozen”, she stated: ‘I swear it was pronounced “dub zen” like a dub (20) whatever tho.’
 ‘Dub’, meaning 20, is apparently usually associated with packages of weed in the US, so while the customer’s explanation wasn’t entirely unbelievable, most people were on Zada’s side in this particular situation.

The unbelievable exchange was widely shared online and the shop owner made the most of the situation by launching offers and new merchandise, urging customers to use the code ‘dubzen’ to get discounts on the site.
 
Zada later expressed her gratitude at the show of support, explaining that while she might have lost one customer to the definition of ‘dozen’, she’d gained more than 4,000 new followers as a result.

Article source: unilad

Also read: Sophie Turner Lambasts Anti-Maskers As She Claims She Wore A Mask While Giving Birth.