David and Alison bought the new sofa set from Harveys in 2017, taking out a four-year payment plan. Now, unfortunately, just within two years, the settee has changed its color from charcoal grey to a shade of green. The couple now expects to get a refund for their failed investment.
David and Alison Parsons bought the charcoal grey corner sofa from Harveys back in September 2017, taking out a four-year payment plan. The couple loved their new sofa and at home, they kept it in a place where the fabric was safe. However, the grey charcoal sofa after two years has started to turn green.
Furious by the scam, Alison says the guests now don't believe that the sofa set was once grey. Alison said: ‘I was starting to notice bits of green on the sofa. ‘I thought I was imagining it and dismissed it.'
‘But over time it got worse and worse – other people have started to notice it now too.
‘People are starting to doubt it ever was grey. ‘A sofa is a big investment and you buy it for it to look nice and enjoy it, not hide it away, which is what we want to do.’
'A sofa is a big investment and you buy it for it to look nice and enjoy it, not hide it away, which is what we want to do.’
The couple complained to Harveys and they were requested to go through the technician. The Harveys says that they can take no further action regarding this case. Though the couple hopes to get the money refunded for the sofa set.
David, said: ‘We went through all the correct channels and contacted a technician from a company recommended by Harveys.
‘The original report noted sunlight damage as the cause but the sofa is a good bit away from the window and parts of the couch that aren’t even in sunlight have turned green too.
‘We challenged it and were then told it was due to the chemicals used on the sofa.